Privacy Policy

1. Who We Are

Infinity Timeless is an official authorized retailer of Rolex and Tudor watches, operated by Infinity Group. We are headquartered in Chennai, Tamil Nadu, India, with a boutique in Ahmedabad, Gujarat. This Privacy Policy applies to our website infinity-timeless.in and any related digital services.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and postal address when you register, place an order, or contact us.
• KYC documents (PAN, Aadhaar) required under applicable Indian law for high-value purchases.
• Payment information processed securely through our payment gateway (Razorpay). We do not store card details.
• Communications you send us, including enquiries and service requests.

We also automatically collect certain technical data such as IP address, browser type, device identifiers, and pages visited, via cookies and analytics tools (Google Analytics 4).

3. How We Use Your Information

• To process and fulfil your orders and appointments.
• To send you order confirmations, transactional notifications, and service updates.
• To comply with legal and regulatory obligations, including KYC requirements.
• To improve our website, products, and services through analytics.
• To send you marketing communications where you have consented to receive them. You may opt out at any time.
• To respond to your enquiries and provide customer support.

4. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., payment processors, courier partners, cloud hosting providers), subject to confidentiality obligations. We may also share information where required by law or to protect the rights of Infinity Timeless.

As an authorized Rolex and Tudor retailer, we may share limited customer data with Rolex SA and TUDOR SA in connection with warranty registration, service records, and retailer programme compliance.

5. Cookies

We use cookies and similar technologies to enhance your experience, analyse site usage, and support our marketing activities. You can manage your cookie preferences at any time using the Cookie Settings link in the footer. For Rolex-specific analytics, we use the rlx-consent cookie in compliance with Rolex Digital Officer requirements.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with applicable Indian law (including the Information Technology Act, 2000 and rules thereunder). Order records and KYC documents may be retained for up to 7 years.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at contact@infinity-timeless.in.

8. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmissions are encrypted using SSL/TLS.

9. Third-Party Links

Our website may contain links to third-party websites, including those of Rolex SA and TUDOR SA. This Privacy Policy does not apply to those sites, and we encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent revision will always be shown at the top of this page. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: